Team Members

Joe Serwinski

Joe Serwinski is the Founder and President of FSI. He is a seasoned professional with a broad range of experience in facility management, computerized maintenance management systems (CMMS) and business development.

Joe has 31 years of experience in facility management in the healthcare industry including management, consulting and sales. Joe spent 14 years working in the healthcare facilities management field before starting his own company. His healthcare experience started in the Facilities Management department at Children’s Hospital of Pittsburgh.

From there he moved to ARAMARK (Healthcare division) and set up Service Call Centers for hospitals across the US. As a Director at Four Rivers Software, he led the company efforts toward a healthcare focus product and managed the CMMS implementation of a 300-hospital system network.

The last 17 years have been devoted to creating a customer focus, technology-centric software and services company.  FSI is the now a leader in the CMMS and services for some of the largest healthcare systems in the US and 10 other countries around the world.  Developed with the Cleveland Clinic and other hospitals, Custom Maintenance Software (CMS) is the only system developed by hospitals for hospitals.  FSI was also one of the first SaaS CMMS in the industry. FSI has lead this effort in hospitals on both the Facilities Management and Clinical Engineering.  Joe has put together a team of healthcare and CMMS professionals that take pride in their applications and customer services.

Michael Hetcko
Vice President

Michael Hetcko is Vice-President at FSI, where Michael focuses on customer needs around the utilization of the CMS family of applications, development of new features and compliance reporting needs.  He has over 15 years of experience working with healthcare clients in both facilities and clinical engineering.  He has worked with customers of varying sizes to streamline processes, develop compliance and productivity dashboards and utilize the data from their CMMS system to support business decisions.  Michael holds an undergraduate degree in Business Administration from Washington and Jefferson College and an MBA in Finance from the Katz School of Business at the University of Pittsburgh.


Joseph C. Stockman
Director of Product Design

Joe Stockman has over 20 years of experience as a Software Developer providing both custom and off-the-shelf solutions for various types of customers.

Prior to working with FSI, he worked for Westinghouse, Four Rivers Software Systems, Tele-Tracking Technologies, and has written custom desktop and handheld software for a variety of companies (healthcare, government, education) through his work as an independent consultant. His experience as both a developer and a consultant in the CMMS industry allows him to understand the customer’s needs and provide solutions that benefit not only that customer, but all customers.

Joe has also authored and co-authored several books on Microsoft Access including the Access 2013 and Access 2010 All-In-One Desk Reference for Dummies, the Access 2007 Bible and the Access 2007 Workbook for Dummies.

Michael Hunt
Director of Operations

Michael has over 25 years of experience in sales, management and operations. Prior to joining FSI in May 2016, Michael served as Vice President for a premier Food Broker in the Pittsburgh, Ohio and West Virginia market. Most recently he was Sales and Customer Service manager for a retail and wholesale Internet company serving clients both nationally and internationally.

Michael is in charge of overseeing the day-to-day activities at FSI. His primary focus is implementing and improving processes throughout the company’s departments. He works closely with the managers of Customer Support and Services.

Robert Liekar
Director of Development and Analytics

Bob Liekar is a Data Scientist by trade and has spent many years developing analytics systems top-to-bottom.  He is responsible for the development of analytics systems at FSI – from Business Intelligence to advanced analytics utilizing machine learning and AI.

A significant part of Bob’s experience has also been leading large teams in full-stack development of enterprise applications. His role at FSI includes Director of Development in addition to Analytics.  These responsibilities cover application development as well as the design, management and optimization of FSI’s databases.  Bob has extensive experience in the architecture, development and operationalization of many different platforms including Big Data technologies such as Hadoop, Redshift, Hive and HBase.

His experience spans diverse roles and companies starting as in Investment Banker on Wall Street, running his own startups and many years as a consultant working directly with customers to develop leading-edge applications.  Bob has a B.S. in Mathematics from Carnegie Mellon University and an M.A. in Economics (Econometrics) from the University of Minnesota.