Joe Serwinski is the Owner and President of FSI. Joe is a seasoned professional with a broad range of experience in the facility management, computerized maintenance management systems (CMMS) and business development. He has 27 years of experience in all areas of facility management within the healthcare industry including management, consulting and sales.
Joe started FSI because he saw an opportunity to more effectively apply technology in the field of managing buildings and facilities. His company utilizes the latest web-based development tools and creates intuitive software products for customers in the Facilities Management field. With their CMS (custom maintenance software) line of products, he and his employees create solutions that provide customers the tools they need while maintaining ease of use, which has been an issue with other software providers.
Joe earned his bachelors of science in industrial engineering and technology from California University of Pennsylvania in 1988. Joe spent 14 years working in the facilities management field in healthcare industry. Joe worked at Children’s Hospital of Pittsburgh, ARAMARK (Healthcare division) and Four Rivers Software. While working in the industry, he saw a need to provide his expertise with consumers purchasing a CMMS. With strengths such as diligence, honesty and common sense, providing his services through his own company seemed to be the logical next step. Since starting FSI Joe has worked with leaders in the healthcare industry to develop working business relationships. Business partners include Carolinas Healthcare, Ohio State University Medical Center, and Wake Forest Baptist Medical Center. With his growing list of clients, he strives to be the best provider of both cutting edge software and consulting services.
Michael D. Hetcko
Vice President of Business Development
Mike has over 12 years of experience in providing professional services to his clients both nationally and internationally. Prior to joining FSI, his breadth of experience included consulting, marketing, project management, customer relationship management and software engineering with such notable companies as Ceridian Employer Services, Federal Express, Four Rivers Software Systems and FreeMarkets, Inc.
Mike is currently in charge of business development and, as such, interfaces with customers and provides product implementation, training services and support. He also manages the ongoing development of software and services offered by FSI.
Joseph C. Stockman
Director of Product Design
Joe Stockman has over 20 years of experience as a Software Developer providing both custom and off-the-shelf solutions for various types of customers.
Prior to working with FSI, he worked for Westinghouse, Four Rivers Software Systems, Tele-Tracking Technologies, and has written custom desktop and handheld software for a variety of companies (healthcare, government, education) through his work as an independent consultant. His experience as both a developer and a consultant in the CMMS industry allows him to understand the customer’s needs and provide solutions that benefit not only that customer, but all customers.
Joe has also authored and co-authored several books on Microsoft Access including the the Access 2013 and Access 2010 All-In-One Desk Reference for Dummies, the Access 2007 Bible and the Access 2007 Workbook for Dummies.
Director of Operations
Michael has over 25 years experience in sales, management and operations. Prior to joining FSI in May 2016, Michael served as Vice President for a premier Food Broker in the Pittsburgh, Ohio and West Virginia market. Most recently he was Sales and Customer Service manager for a retail and wholesale Internet company serving clients both nationally and internationally.
Michael is in charge of overseeing the day-to-day activities at FSI. His primary focus is implementing and improving processes throughout the company’s departments. He works closely with the managers of Customer Support and Services.
Manager of Sales
With over 15 years of experience in selling computerized maintenance management systems (CMMS) to hospitals in the U.S., Glenn brings a wealth of knowledge to each project. Through a consultative approach to determining the customer’s needs, he is able to engage the appropriate resources so as to ensure the best possible implementation outcomes.
After working at Four Rivers Software for 9 years in a variety of capacities (Account Manager, Territory Manager, Customer Sales Manager) – during which he developed the methodology and processes for live Webinars and eMarketing – Glenn chose to join the team at FSI in 2010.
Since joining FSI, Glenn has continued his development of innovative ways to introduce customers to FSI’s offerings. His ability to demonstrate custom maintenance software (CMS) and how customer hospitals can benefit from this powerful yet easy-to-use software system has enabled FSI to grow the live customer base to over 600 hospitals across the U.S.
Manager of Customer Support
As Manager of Customer Support, Angie’s primary focus is supporting FSI’s customers. Angie brings over 10 years experience in facilities management to the table, along with over 20 years of experience supporting company operations in other areas.
Angie graduated with a bachelor’s and master’s degrees in business administration & management from the University of Phoenix, and has worked for a number of hospitals including Marymount Hospital (part of The Cleveland Clinic Hospitals), St. Vincent Charity Hospital, and St. Luke’s Medical Center.
These positions give Angie significant insights into how to provide the appropriate training and implementation services, and identifying best practices for utilizing the CMS application.