Joe Serwinski is the Founder and President of FSI. He is a seasoned professional with a broad range of experience in the facility management, computerized maintenance management systems (CMMS) and business development.
Joe has 31 years of experience in facility management in the healthcare industry including management, consulting and sales. Joe spent 14 years working in the healthcare facilities management field before starting his own company. His healthcare experience started in the Facilities Management department at Children’s Hospital of Pittsburgh.
From there he moved to ARAMARK (Healthcare division) and set up Service Call Centers for hospitals across the US. As a Director at Four Rivers Software, he led the company efforts toward a healthcare focus product and managed the CMMS implementation of a 300-hospital system network.
The last 17 years have been devoted to creating a customer focus, technology centric software and services company. FSI is the now a leader in the CMMS and services for some of the largest healthcare systems in the US and 10 other countries around the world. Developed with the Cleveland Clinic and other hospitals, Custom Maintenance Software (CMS) is the only system developed by hospitals for hospital. FSI was also one of the first SaaS CMMS in the industry. FSI has lead this effort in hospitals on both the Facilities Management and Clinical Engineering. Joe has put together a team of healthcare and CMMS professionals that take pride in their applications and customer services.
Michael Hetcko is Vice-President at FSI, where Michael focuses on customer needs around utilization of the CMS family of applications, development of new features and compliance reporting needs. He has over 15 years of experience working with healthcare clients in both facilities and clinical engineering. He has worked with customers of varying sizes to streamline processes, develop compliance and productivity dashboards and utilize the data from their CMMS system to support business decisions. Michael holds an undergraduate degree in Business Administration from Washington and Jefferson College and an MBA in Finance from the Katz School of Business at the University of Pittsburgh.
Joseph C. Stockman
Director of Product Design
Joe Stockman has over 20 years of experience as a Software Developer providing both custom and off-the-shelf solutions for various types of customers.
Prior to working with FSI, he worked for Westinghouse, Four Rivers Software Systems, Tele-Tracking Technologies, and has written custom desktop and handheld software for a variety of companies (healthcare, government, education) through his work as an independent consultant. His experience as both a developer and a consultant in the CMMS industry allows him to understand the customer’s needs and provide solutions that benefit not only that customer, but all customers.
Joe has also authored and co-authored several books on Microsoft Access including the the Access 2013 and Access 2010 All-In-One Desk Reference for Dummies, the Access 2007 Bible and the Access 2007 Workbook for Dummies.
Director of Operations
Michael has over 25 years experience in sales, management and operations. Prior to joining FSI in May 2016, Michael served as Vice President for a premier Food Broker in the Pittsburgh, Ohio and West Virginia market. Most recently he was Sales and Customer Service manager for a retail and wholesale Internet company serving clients both nationally and internationally.
Michael is in charge of overseeing the day-to-day activities at FSI. His primary focus is implementing and improving processes throughout the company’s departments. He works closely with the managers of Customer Support and Services.
Manager of Customer Support
As Manager of Customer Support, Angie’s primary focus is supporting FSI’s customers. Angie brings over 10 years experience in facilities management to the table, along with over 20 years of experience supporting company operations in other areas.
Angie graduated with a bachelor’s and master’s degrees in business administration & management from the University of Phoenix, and has worked for a number of hospitals including Marymount Hospital (part of The Cleveland Clinic Hospitals), St. Vincent Charity Hospital, and St. Luke’s Medical Center.
These positions give Angie significant insights into how to provide the appropriate training and implementation services, and identifying best practices for utilizing the CMS application.