Customer Service Team
Manager of Customer Support
As Manager of Customer Support, Angie’s primary focus is supporting FSI’s customers. Angie brings over 10 years experience in facilities management to the table, along with over 20 years of experience supporting company operations in other areas.
Angie graduated with a bachelor’s and master’s degrees in business administration & management from the University of Phoenix, and has worked for a number of hospitals including Marymount Hospital (part of The Cleveland Clinic Hospitals), St. Vincent Charity Hospital, and St. Luke’s Medical Center.
These positions give Angie significant insights into how to provide the appropriate training and implementation services, and identifying best practices for utilizing the CMS application.
Jeff came to FSI after having used CMS extensively at Wake Forest Baptist Medical Center. Having been a CMS customer previously, Jeff brings a wealth of insight into how CMS is used in real-world environments and is a great resource for other CMS customers.
Jeff’s position at FSI involves training and customer support.
Customer Support Specialist
Michelle has over 25 years experience in Customer Service, with the last decade focused on Facility Management in a healthcare setting. Prior to joining FSI in 2017, she was a CMS super user in the Mount Carmel Health System located in Columbus, Ohio. With Michelle’s combined knowledge of CMS and healthcare compliance requirements, she looks forward to helping our customers with their needs.